FAQs

Frequently Asked Questions

No. Parque Jaguar and the Tulum archaeological site prohibit single-use plastics. Please bring a reusable water bottle or thermos.

No. Sunscreen and all other lotions are not allowed in the cenotes. We recommend wearing a long-sleeved rashguard-style shirt for sun protection while swimming.

No. Sunscreen and all other lotions are prohibited in Akumal Bay. We recommend wearing a long-sleeved rashguard-style shirt instead.

No. All lotions, including sunscreen, are strictly forbidden in the Bacalar Lagoon. For sun protection, we recommend a long-sleeved rashguard-style shirt, a wide-brimmed hat, and long trousers.

Duration varies based on your preferences. Tours can range from a few hours to a full day. We’ll tailor the length to the places you’d like to visit.

Absolutely! Our team will work closely with you to design a tailor-made itinerary that fits your interests, schedule, and travel style.

Private tours offer a more personal and efficient experience. You’ll travel exclusively with your own group, enjoy a dedicated guide, and save time by skipping unnecessary stops.

You’ll enjoy shorter transfer times since we pick up only your group, the flexibility to set your own pace, a private vehicle with a dedicated driver, and an exclusive tour guide — all tailored to your group’s needs.

Yes! We’re happy to pick you up directly from your private villa or Airbnb.

Yes. Vegetarian, vegan, and gluten-free options are available. Please let us know your dietary needs at the time of booking so we can prepare accordingly.

Tips are entirely voluntary, but they are deeply appreciated by our guides and drivers.

Accessibility varies depending on the tour. Please contact us before booking and we’ll be happy to help find the best option for you.

We recommend bringing some cash for souvenirs and tips, as not all vendors along the way may accept cards.

Yes. Tours that include zipline and/or rappel activities require a minimum age of 5 years old. This applies to the following tours: Tulum & Adventure and Cobá – PacChen Adventure.

Yes. Tours that include zipline and/or rappel activities have a maximum weight limit of 120 kg (264 lbs). This applies to the following tours: Tulum & Adventure and Cobá – PacChen Adventure.